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David White is a results-driven and forward-thinking professional who has more than 15 years of demonstrated success across Project Management, Relationship Management, Support Delivery Management, Training, and Microsoft Technologies, who can effectively bridge the gap between users and technical engineers and confidently direct cross-functional teams. Seeking a challenging Project Management position within a sophisticated Information Technology environment.
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Key Competencies include:
- Analytical Problem Solving
- Training
- Public Speaking
- Mentoring
- Project Management
- Process Management
- Service Delivery Management
- Lifecycle Management
| Proficient or familiar with a vast array of Microsoft Software, concepts and technologies, including:
- Windows Server
- Microsoft SQL Server
- Microsoft Exchange
- Microsoft Lync
- Windows Client
- Microsoft Office
- Bitlocker/MBAM
- Microsoft Project
- Hyper V
- Microsoft SharePoint Server
- Networking
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Certifications and Training
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ITIL Foundation Certificate
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Microsoft Certified Systems Engineer
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Microsoft Certified Trainer
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ITIL Service Manager Trained
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Microsoft Operations Framework
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Six Sigma Green Belt Trained
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Work Experience
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Microsoft Corporation, Charlotte, NC
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Senior Technical Account Manager
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November 1999 to February 2012
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- Managed multiple Microsoft Premier Services Corporate Clients crossing multiple verticals such as Healthcare/Pharmaceuticals, Financial Services, Manufacturing, and Legal, client environments ranging from 500 to 15000 seats
- Managed the delivery of recommended/agreed-upon services, such as Health Checks, Deployments, Migrations, and Reactive Support, exceeding the client satisfaction goal by earning a 12 year 97% rate of client satisfaction and trust and 100% client renewal rate.
- Acted as a technical resource to a group of business clients which required a conversational level of technical expertise.
- Acted as the client’s advocate within Microsoft, in order to facilitate code changes, bug fixes, and case resolution.
- Managed the client’s diverse and complex scope of support issues by ensuring timely resolution of client issues through proper referrals and escalations to product specialists in those specific areas
- Managed the client’s short term and long term proactive projects, ensuring successful delivery of all services.
- Worked with clients to develop and maintain a support delivery plan with the clients IT department and provide assistance with all major IT tasks within the organization such as migrations and deployments
- Determined the most effective method of problem resolution by utilizing internal resources when necessary
- Trended support usage, reporting the usage to the client, making recommendations for future support options based on those trends
- Maintained and expanded on working knowledge of current and pre-released Microsoft systems and products as well as their integration and methods of support delivery
- Acted as a Senior Individual Contributor and indirectly lead my peers, helping them accomplish their goals and commitments, and helping them grow as a Technical Account Manager and Microsoft employee through continuous training and peer mentoring
- Co-led the Americas Technical Account Manager Community Council, a group who helps train and develop TAMs across the United States, Canada, and Latin America.
- Interviewed candidates, both College and Industry.
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Work Experience
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Miami Jacobs Business College, Dayton, OH
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Adjunct Faculty
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June 1997 – November 1999
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- Maintained Microsoft Certified Trainer Certification
- Designed and created lesson plans for Technical classes designed to fit within the MCSE and A+ training curriculums.
- Worked with Curriculum manager on introducing new courses and retiring old courses due to technologies available.
Previous employment consisted of Technical Contract Positions in both Commercial and Public Sector in Dayton Ohio
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Education
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2009 to Present
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Masters in Divinity
Gordon-Conwell Theological Seminary, Charlotte, NC
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1996 to 1997
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MCSE Certification
Miami Jacobs Business College, Dayton, OH
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1989 to 1994
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Bachelor of Arts, Political Science
Wright State University, Dayton, OH
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Military
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1991 - 1992
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US ARMY
Radio Teletype Operator
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1988 - 1991
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Ohio Army National Guard
Radio Teletype Operator
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Outside Interests and Activities
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I am actively involved in the following organizations
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Project Management Institute
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Toastmasters
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Boy Scouts of America
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Urban Ministries
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Pleasant Hill Presbyterian Church
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